The availability of the customer and tech support that a cloud website hosting company provides will tell you a lot for the services which they offer too. When you're allowed to use just e-mail messages and / or tickets, you have almost certainly come across a reseller not the actual web hosting provider. When this is the case, you'll probably have to wait for a couple of days so as to have an issue resolved as your reseller may not be checking their communication regularly or they may have to get in touch with the real web hosting company for further help. When the provider offers different means of communication with short response time available at any time, they're most likely the top provider, not a reseller. So you will receive timely assistance and top quality support since they'll have immediate access to the servers where your account is. Regardless of the issue - sales or technical, it's generally much better to get in touch with your web hosting company right away using your favourite method of communication.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of receiving assistance in a timely manner, so our cloud website hosting services feature 24/7 technical support plus several ways of contact. In case you do not have an account yet, you can phone us or take advantage of our live chat and talk to a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you won't end up getting a service that you cannot use. If you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires more analysis. In contrast to the vast majority of providers on the market, we respond to all of the tickets within one hour, so you will not need to wait for a whole day. Our support services can be accessed day and night, even during official holidays.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server packages that we supply include 24/7 support through different methods of communication and with a one-hour maximum answer time guarantee. In case you want to find out more about the plans or you have some general or billing questions, you will be able to phone one of the local numbers that we have around the world or you may use our live chat service and speak to a live representative. For entirely tech difficulties that require the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to keep track of a particular matter. The response time for them rarely is more than half an hour, so that you can forget all about waiting for a full day to get assistance. Our support service is available for all server-related matters, including the pre-installed software. If you need assistance for third-party applications, you may consider acquiring the Managed Services upgrade that we provide for all of the packages.