A ticketing system is the most popular communication channel that web hosting providers offer to their clients. It’s most often part of the billing account and is the quickest way to tackle a problem that requires a certain amount of time to investigate or that has to be forwarded to a system administrator. Thus, all comments supplied by either side will be stored in the very same place in the event that someone else wants to work on the problem at hand and the information in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which implies that you will need to log in and out of at least 2 accounts to accomplish a certain task or to contact the company’s client service staff. In case you’d like to administer several domains and each one is hosted in a separate account, you’ll need to use even more accounts simultaneously. It might also take substantial time for the provider to reply to your tickets.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you are browsing through your files or tweaking various settings. The ticketing system is being closely monitored 24/7 by our help desk staff representatives and the response time is no more than 60 minutes, but it seldom takes more than 20 minutes to get assistance. In contrast with certain web hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for info in relation to any technical or billing issue. Moreover, you can see a collection of informative articles, which will help you fix the most commonly faced challenges on your own.