A live chat is one of the many methods of communication provided by some web hosting suppliers as part of their support services. Determined by the company, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is faster in comparison to a support ticket and it'll make it much less likely to misspell or misunderstand anything as compared to a phone call with a representative. Furthermore, when the problem that you experience needs some time to be reviewed and taken care of, you can do something different meanwhile instead of just waiting, like you would have to do if you call. You can also use a live chat support service for free provided that you have Internet accessibility even if your website hosting provider is located in another country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Website Hosting

As we acknowledge the fact that a lot of issues are easily resolved when you chat with a live person, we provide a live chat service for all our prospective and active customers. The chat is accessible every day and our customer care agents will help you with a number of questions and situations. In case you are not our client yet, you are able to find out more about our cloud website hosting packages and the web hosting platform in general in order to be certain that your sites will work properly on our servers. If you already have an account and you have some questions or you encounter any kind of troubles with some of our solutions, you can get in touch with us through the live chat and we will supply you with the necessary details or help you troubleshoot the problem. You'll have to open a support ticket for specific problems that require longer time or the help of a sysadmin, still for the majority of common troubles you can receive help on the spot.