If you’ve ever got any queries in regards to your web hosting account or if you experience a problem with your websites, you will need to get in touch with the web hosting provider’s client support team. It may not make any difference how promptly they’ll respond when you've got a general enquiry, but a problem like a misapplied web app update, for instance, may lead to your website becoming damaged or inaccessible online. And the longer you have to wait for the support team to help you out, the longer the site will be inoperative. If you offer goods or services online, any downtime will disruptively influence your site and you may lose current or prospective clients. Lots of web hosting providers, particularly resellers, handle support tickets and e-mails within 24 hours, but in the electronic realm this is way too long, as clients will scarcely ever revisit a website that is not functioning correctly over extended periods of time.
One-Hour Response Guarantee in Cloud Website Hosting
If you’re using any of our Linux cloud website hosting and you have an inquiry or confront some obstacle, you can get in touch with us 24/7/365 by posting a ticket or by sending an e-mail and we will make sure that you have an answer in no more than one hour. In case the issue can be solved, we will do it before we reply to you, whilst in case there’s something that you have to do on your end, we’ll give you all the needed details – what settings to check, what possible solutions to try out, etc. Usually, you’ll get a reply within thirty minutes max, which suggests that waiting around for hours and hours on end or even for more than one day to receive help is something unthinkable. Our one-hour reply time guarantee is valid for any inquiry that you may have – technical, general or billing.