Learn what web hosting providers mean when they say "phone support".
Despite the fact that this isn't the keyfactor for you to recognize a reliable cloud website hosting company from a bad one or a reseller from an actual supplier, the option to call and talk with a live person is an indicator that you are not working with a one-person company and that you will be able to reach somebody every time you need help. The phone support for web hosting services may range from common to professional, so the issues which can be resolved through a call differ based on the particular provider. In the general case, these matters are more basic and feature billing or first level tech issues as more difficult problems usually need a support ticket where both you and the sysadmins can track what's going on with a specific issue. Still, being able to phone call your provider can save you considerable time and efforts for the countless small issues that will eventually appear at the time you manage your web hosting account.
Phone Support in Cloud Website Hosting
All our cloud website hosting packages offer phone support 14 hours a day even on official holidays, so that if you don't have an account yet, you can give us a call and find out more about our solutions or whether we will meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States of America, Great Britain and Australia, so that you can call the number which is closer to you. In case you are an existing customer, we will assist you promptly with all of the general and billing issues as well as with various tech matters so as to save you time and efforts - we acknowledge the fact that often it is more convenient to talk to a live person to get things done promptly. Of course, some matters cannot be managed over the phone, so if this is the case you will be able to use our ticketing system.