Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Providing top quality support on time is our high priority, so that we back up each Linux cloud website hosting plan with a 1–hour ticket answer guarantee. The moment you submit a ticket or send us an email, our customer support crew will do all they possible can to offer the most appropriate resolution for your situation and to give you assistance in due time.

  • Top quality support service

  • A Top–quality Support Service

  • Our technical support service is delivered by a team of trained technicians that are ready to answer your query asap. It is easy to make contact with the support team by starting a support ticket from your Web Control Panel or by submitting us an e–mail. On business days, you can also contact us on the phone or take advantage of the live chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • HostPlum Hosting has incorporated a wide–ranging education base into the Control Panel which enables you to receive convenient step–by–step recommendations anytime. Each part of the Control Panel possesses its own contextual guide area displaying a variety of how–to articles. We have also organized training videos to ensure that you get a far better visual representation of exactly how to accomplish any given procedure.