Tech Support Channels
A Sixty–Minute Support Ticket Response Guarantee
Every single assistance request you send to us will be attended to within maximum sixty minutes. In case your support ticket or e–mail requires additional assistance from a server administrator, we’ll forward it and leave a note to notify you that your issue is being worked on. If you order our Admin Services package, all of the services included there will be executed at a time that is convenient for you.
An Outstanding Client Care Service
Our help desk support staff will be available to you 24x7x365 should you require assistance working with our Web Control Panel or with any of the applications that we have preinstalled for you on the dedicated hosting server. And if you require assistance handling all the everyday administration tasks on your server, you can examine the Admin Services package, that includes data backup hard disk storage space, OS updates every week, software installation and troubleshooting services, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Area
Our Web Control Panel is preinstalled for every Linux dedicated hosting server. Among its functionalities is a rather convenient integrated knowledge base that will guide you step by step on all the operations that you can carry out. The majority of educational articles also video versions that show all the operations that you can carry out in a highly illustrative manner. You can find all the help articles and the video tutorials in the top right corner of each section of the Web Control Panel.